Shipping & Returns
Returns & Exchanges
At Bambi The Label we pride ourselves on our beautifully crafted garments that our customers fall in love with. However, if your order is not quite right, we are here to assist you with your return.
Exchanges
We understand sometimes it's difficult to get the right size when you are shopping online. If you would like to exchange a size, please send us an email at bambithelabel@outlook.com.au within 14 days of receiving your order. Once we receive the return package, we will ship out the new one free of charge (Aus orders only).
Please note that the return shipping cost for Australian customers to us is at the expense of the customer but we will pay for your exchanged items to the posted back to you.
For international customers, the return shipping cost to us is at your expense both ways. International customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer.
Returns
Occasionally, purchases may not be what you imagined it to be. If your purchase doesn't meet all of your expectations you can return / exchange for a different style within 14 days of delivery.
We accept returns on item(s) in new condition with original tags attached, unworn, unwashed, undamaged and free from any alterations for a full refund (minus shipping costs).
Please be sure to take care when trying on garments, as we do not accept garments that have makeup marks, stains and/or smell of perfume or body odour.
Items returned to us in a non-sellable condition will not be refunded and will be sent back to you.
Shipping costs and international customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer.
Sale Items & Sample Sales
Please note that all sales of Sale Items and Sample Sales are final. No exchange, credit note or refund will be offered against any sale purchases and the conditions set out in the Exchange and Return policy will not apply.
Garments sold as a sample sale are prototypes made by our seamstress that have had adjustments before the final product is released. They may also be garments used in photoshoots. Therefore there may be slight imperfections with the the item. Photos of the sample are true and will display any imperfections. Please inspect these images carefully as Sample Sale items cannot be exchanged or refunded.
Pre Orders
We do not produce mass bulk and because of this we offer pre-orders. We cut very small runs of inventory and pre sell many of our best sellers to ensure that each garment is going to someone that loves it. Pre-orders cannot be cancelled after 24 hours.
Each pre-order item has an estimated shipping time frame listed on the product page. Because of unforeseen production delays, we cannot always guarantee styles will ship in that time frame, but we will do everything in our power to make sure you get your item in a timely fashion. If delays are severe, we will contact you to see if you’d like to keep the delayed pre-order or if you’d like a refund.
If your order has in-stock and pre-ordered items, we will hold your in-stock item(s) until you pre-order item(s) is ready. If you would like us to ship these items separately and have your in stock item(s) posted immediately, please contact bambithelabel@outlook.com.au to pay an additional shipping fee.
Faulty Goods
In the event of manufacturing defect, please email us at bambithelabel@outlook.com.au within 48 hours of receiving your purchase.
Customs Policy
Unfortunately we can’t be held accountable for any customs charges , buyers accept responsibility for paying these charges if they incur.
Shipping
Free shipping on orders $400 AUD+
Bambi The Label aims to dispatch your order as quickly as possible — typically within 1–2 business days. Once your order has shipped, you’ll receive a tracking number via email.
The timeframes provided are estimates only and may vary depending on your location. Shipping to remote areas may take longer than the estimates below.
Please note that only standard international shipping is available for some countries. All international orders require a phone number for delivery and cannot be shipped to PO Boxes or hotels.
Bambi The Label is not responsible for lost or stolen packages unless Route Shipping Protection has been purchased at checkout. If you purchased Route Shipping Protection, claims for lost, stolen, or damaged parcels must be submitted directly through Route via their claim portal: Route Claim Portal. If you did not purchase Route Shipping Protection, then once your parcel leaves our facility it becomes the responsibility of the carrier (Australia Post), and any claims must be made directly with them. We strongly recommend selecting Route Shipping Protection at checkout to give you peace of mind.
Within Australia
|
Shipped By |
Delivery Time |
Price |
|
Australia Post Standard Delivery (free for orders over $400 AUD) |
2-8 Business Days |
$10.00 AUD |
|
Australia Post Express Shipping |
1-4 Business Days |
$15.00 AUD |
New Zealand
|
Shipped By |
Delivery Time |
Price |
|
Australia Post Standard Delivery (free for orders over $400 AUD) |
4-7 Business Days |
$20 NZD |
|
Australia Post Express Shipping |
2-5 Business Days |
$36.00 NZD |
|
Australia Post Express Courier |
2-3 Business Days | $106.00 NZD |
USA
All duties and taxes are calculated and collected at checkout with no surprise fees when your parcel arrives.
|
Shipped By |
Delivery Time |
Price |
| Australia Post Standard Delivery (free for orders over $400 AUD) |
5-9 Business Days | $15 USD |
| Australia Post Express Shipping |
2-6 Business Days | $26 USD |
Canada
|
Shipped By |
Delivery Time |
Price |
|
Australia Post Standard Delivery (free for orders over $400 AUD) |
5-9 Business Days |
$22.00 CAD |
| Australia Post Express Shipping |
3-6 Business Days | $35.00 CAD |
|
Australia Post Express Courier |
2-4 Business Days |
$92 CAD |
UK
|
Shipped By |
Delivery Time |
Price |
|
Australia Post Standard Delivery (free for orders over $400 AUD) |
4-7 Business Days |
£15.00 GBP |
| Australia Post Express Shipping |
3-5 Business Days |
£22.00 GBP |
|
Australia Post Express Courier |
2-3 Business Days |
£53.00 GBP |
Rest of the World
We ship world-wide. More details available at checkout.
International Taxes & Customs Charges
Depending on the destination country, your order may be subject to import duties and taxes.
-
U.S. Customers: All duties and taxes are now calculated and paid at checkout. This means your order will arrive with no additional fees on delivery.
-
All Other International Customers: Duties and taxes may still apply. As these charges are determined by your local customs office, we cannot predict or control the amount. Payment of these charges is the customer’s responsibility. We recommend contacting your local customs office for more information so you are aware of potential costs.
Bambi The Label does not provide refunds if duties and taxes are not paid. Please also note that shipping time frames listed above do not include customs processing delays, which are outside our control.